I purchased the plugin but I’m still on the free version and the features are locked

You might have upgraded recently but for some reason the plugin is still asking you to upgrade or some columns and features are locked. Do not worry, there are two reasons why this may be happening: 

You have the free version still installed

To uninstall the free version, go to your WP Dashboard > Plugins > All Plugins > Look for our plugin > If the plugin doesn’t have the word “PRO” or “PREMIUM” in it’s name, it means that is the free version and you need to uninstall it. If you haven’t installed the PRO version, you received the download link via email after the purchase and you must install it.

The license is not active

Go to your WP Dashboard > Plugins > All Plugins > Look for our premium plugin > it should show an “activate license” button, you need to enter the license you received via email.

Do you need help?

You can receive instant help in the live chat during business hours, or you can contact us and we will help you via email.