When you purchase an annual license, we show these terms in our checkout popup before the purchase is processed:
- The annual license is a subscription that renews automatically by default
- You can cancel the subscription any time before the renewal date. You can cancel it immediately after the purchase, a month later, or just before the renewal date. You have full control to cancel anytime.
- We send you an email reminder 30 days before the renewal date, so you have plenty of time to decide if you want to cancel the renewal or let it renew.
What options do you have to manage your subscription?
- When you complete the purchase, you receive an email with your license key, download link, invoice, etc. This email also mentions the details of your subscription, like the renewal date, etc.
- You can use the user account panel to manage your subscription, license, etc. You can cancel the subscription anytime through that panel.
- We provide live chat support and email support, so you can contact us anytime and request the cancellation of your subscription or verify the status of your subscription.
- When you deactivate our plugin in your WordPress site, we automatically show a popup asking if you want to cancel the subscription too. This helps you cancel the subscription right when you stop using our plugin to make it easier for you.
- We send you the email reminder 30 days before the renewal date. If you want to cancel, you can reply to that email as well and we can cancel the renewal for you.
- We send you an email when the renewal takes place, so if you forgot to cancel, you can reply to that email and request a refund in the first 14 days after the renewal.
We want you to be in control, that’s why we provide all those ways for you to manage your license, and be aware of your subscription; so you are in control in every step of the process, and you are completely protected by our refund policy in case you forget to cancel the renewal.
Also, feel free to use our support channels if you need any help.