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Common errors

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  4. Common errors

How to install the latest fixes and improvements? Common way to fix MOST errors

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

We are working on the spreadsheet editor every day. We add new features, fix bugs, and general improvements. There is a good chance that ANY error is already…

Continue ReadingHow to install the latest fixes and improvements? Common way to fix MOST errors

The spreadsheet is showing a column/field that I’m not using

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

The spreadsheet creates columns for all the fields found in the database.So it’s normal that it found the old fields and displayed columns.If you don’t want to use…

Continue ReadingThe spreadsheet is showing a column/field that I’m not using

I have multiple columns with same title and I don’t know which one to edit

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

We detect all the fields in the database and generate the column names from the key. If you have 2 fields from 2 plugins: _price and __price. We…

Continue ReadingI have multiple columns with same title and I don’t know which one to edit

I imported a file and the accents and some characters are missing or look weird

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

It’s an encoding issue on Excel’s end. We export the file in UTF-8 which works with all the characters across all languages. You need to edit the file…

Continue ReadingI imported a file and the accents and some characters are missing or look weird

I’m trying to import a CSV file but it reads everything as one column

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

CSV files are like spreadsheets, they are made of columns and rows. Our plugin detects the columns separator automatically when the file uses any of these separators: ,…

Continue ReadingI’m trying to import a CSV file but it reads everything as one column

I’m experiencing a bug or error and I can’t find the solution

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

There are multiple ways we can help: a) You can try installing the dev version of the plugin, which contains the latest fixes. Go to the spreadsheet page…

Continue ReadingI’m experiencing a bug or error and I can’t find the solution

WooCommerce is duplicating my variations after every import

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

Variations must have unique SKU, otherwise WooCommerce can’t find the existing variation to update, and it duplicates them on future imports.

Continue ReadingWooCommerce is duplicating my variations after every import

I imported product variations but the variation attribute is empty or appears as “any”

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

If the attributes of a variation are not imported (i.e. one attribute appears as “any”), maybe they were global attributes and the names from your CSV don’t match…

Continue ReadingI imported product variations but the variation attribute is empty or appears as “any”

I get “server not available” errors while saving

  • Post author:Jonathan Gomez
  • Post published:October 5, 2022
  • Post category:Common errors/FAQ

If you are getting network errors (messages like “server not available”) when you are saving changes or executing bulk edits, it means your server is overloaded. Possible solutions:…

Continue ReadingI get “server not available” errors while saving

I purchased the plugin but I’m still on the free version and the features are locked

  • Post author:Jonathan Gomez
  • Post published:July 29, 2021
  • Post category:Common errors/FAQ

You might have upgraded recently but for some reason the plugin is still asking you to upgrade or some columns and features are locked. Do not worry, there…

Continue ReadingI purchased the plugin but I’m still on the free version and the features are locked

A column is missing – How do I add a missing column?

  • Post author:Jonathan Gomez
  • Post published:July 7, 2021
  • Post category:Common errors/FAQ

Here are some possible solutions to make a missing column appear: 1- Automatic detection: make sure at least one post is using the field Go to the normal…

Continue ReadingA column is missing – How do I add a missing column?

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