I’m experiencing a bug or error and I can’t find the solution

There are multiple ways we can help:

a) You can try installing the dev version of the plugin, which contains the latest fixes.

  • Go to the spreadsheet page
  • In the top toolbar, open “My license”
  • Activate the option “join beta program” and accept the warning
  • Reload the page
  • Install the new version

If you are using multiple plugins from us, you have to follow this process for every spreadsheet because one spreadsheet core can override the other.

b) You can contact us in the live chat or open a ticket and we’ll help you fix it

Do you need help?

You can receive instant help in the live chat during business hours, or you can contact us and we will help you via email.